Refund policy
Last updated: October 24, 2026
Every TPS-L2.com Walkman is a one-of-a-kind vintage unit, individually tested, graded and photographed. We want you to be happy with the exact unit you receive.
14-day returns
You may return an item within 14 days of delivery.
- Defective or not as described: if your unit arrives with a defect, or doesn't match its listing (grading, description or photos), the return is free. We'll send you a prepaid return label and issue a full refund, including original shipping.
- Any other reason: returns are accepted for a refund minus a 15% restocking fee. Return shipping is paid by the customer, and original shipping charges are not refundable.
Conditions
- The item must be returned in the same condition it was received, with all included accessories, packaging and paperwork.
- Each unit is tracked by its serial number. Returned units must match the serial number of the unit we shipped.
- Please pack the item carefully and use a tracked, insured shipping service. We can't be responsible for returns lost or damaged in transit.
How to start a return
Email us at tpsl2sony@gmail.com with your order number and the reason for the return. For defects, please include a short description and photos or a video. Items sent back without first contacting us will not be accepted.
Refunds
We'll inspect the item within a few business days of receiving it and email you once the refund is approved. Refunds go back to your original payment method; your bank or card issuer may take additional time to post the credit.
Exchanges
Because every unit is unique, we can't exchange for an identical item. Return the original item, and once the return is accepted, make a separate purchase for the new item.
Contact
TPS-L2.com, 2710 Crow Canyon Rd #1110, San Ramon, CA 94583, United States · tpsl2sony@gmail.com